Washrooms of the future
OPHARDT Monitoring System (OWMS)
Customer stories Research

Discover the washrooms of the future

In the washrooms of the future, a lack of supplies is a thing of the past. How often does it happen that you finish washing your hands in a public washroom, only to reach out and find that the paper towel dispenser is empty? Then, your only course of action is to dry your hands in your clothes and, if you have one, use your sleeve to open the door. 

As an innovative leader in hand hygiene and complete washroom solutions, OPHARDT Hygiene will be presenting the OPHARDT Washroom Monitoring System® (OWMS) as a new standard for washrooms of the future at Interclean in Amsterdam, held from November 3 – 6, 2020.

When dispensers talk to us

In the washrooms of the future, all dispensers will report their needs via WiFi in real time. If a dispenser reaches a critical level, integrated sensors detect this and send the information to a central cloud-based database built to store data. Using an app on a tablet or smartphone, facility management can access information on the individual fill levels of each dispenser, and analyze which washrooms are visited and how frequently. Long-term evaluation and reports can be generated using the information collected through OWMS that can serve as a basis for resource consumption analyses, calculations and for planning and control.

With OWMS, it is possible to organize the maintenance team in a much more targeted manner, deploying based on actual needs for the individual washrooms. The intelligent and fully automatic fill-level measurement of OWMS capable dispensers saves both time and resources, and the resulting product availability increases the satisfaction of washroom visitors.

Especially in restaurants, guests formulate their opinion on whether or not they will return based on the cleanliness and condition of the washroom and its equipment. In a study conducted by Germany’s largest market research institute, the Gesellschaft für Konsumforschung (GfK), 90 percent of respondents stated that a visit to the washroom informs their opinion on the overall cleanliness of a restaurant, with 79 percent of respondents stating that perfect hygiene and cleanliness were the most important criteria for returning to a restaurant. This is an important finding that relates to all public washrooms – satisfied guests come back.

In another study conducted at the Altavita Village retirement community in Riverside, California, smart dispensers were installed and tested by a team of 34 cleaning professionals in their daily work. Prior to the study, the service staff occasionally received complaints about empty or defective dispensers. After the implementation of the smart system, the team received daily dispenser data and detailed error messages for proactive maintenance. Proactive maintenance increased staff efficiency by 31 percent, allowing their time to be reallocated to support other areas. Complaints from residents were completely eliminated, and consumption costs were reduced by 14 percent.

The future is near

“The washroom of the future is already very close. The OPHARDT Washroom Monitoring System® is a first big step in this direction. We are also working on solutions to create a completely contact-free washroom.”

Joel Ophardt, Marketing Manager

For more information on OWMS – and all aspects of hand hygiene – visit the Hygiene Hub.

Would you like further information or individual advice on the OPHARDT Washroom Monitoring System? Contact us to learn more:

Source: Study “Smart Technology. Smart Service. GoJo Industries 09/2018



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